Over 27 years of experience
We Value Your Concerns
Answering your questions rapidly will enable you to overcome any obstacles that may be hindering your ability to alleviate your neck/low back pain.
Frequently Asked Questions
Does MSP cover my services?
Unfortunately, the provincial healthcare payee known as MSP does not cover our services in full. If you qualify (household income of 30 k or less; on disability) it will cover $23.00 of our fees for only 10 visits. The visits are a combined service of Chiropractic, Acupuncture, Massage and Naturopathic services. In other words, you only get 10 visits per calender year in total to use any of the aftermentioned services. We will bill MSP on your behalf however co-payment is due at the time service is rendered.
Does our clinic bill directly to third party insurance?
We currently accept third party direct billing for Blue Cross Medavie (RCMP and DVA) and Pacific Blue Cross. Depending on your cap level and what is covered, additional payment for services may be required.
Do you accept WCB cases?
We do not ccurrently accept WCB or workers comp cases.
What to expect on your First Visit and Fees?
Our Cancelation Policy / Office Policy
In order for us to provide the best service and care to our patients we ask that you please spend a few minutes to familiarize yourself with our clinic policies.
In most cases a course of care has been specifically designed for your health issue. Making your appointments is paramount in the improvement of your health and well-being. We will give you a personal appointment calendar to help you become familiar with your dates and times that have been reserved for you. We will always schedule you out to your next Exam Time.
MISSED AND CANCELLING APPOINTMENTS
Please kindly give us 24 hours to Reschedule or Cancel your appointment - exception will be given for extenuating circumstances. Failure to do so will result in a charge to your account that is equal to either an Adjustment or Laser appointment time. Any missed appointment must be made up within 24 hours. After three missed appointments, your doctor or therapist may dismiss you from care.
ICBC (MVA) INJURY
In the event of a motor vehicle accident please let the front desk staff know right away. Additionally paper work and time with the doctor may be necessary.
CELL PHONE USE
Please mute or turn off cell phones upon entering the clinic.
At this time we currently do not treat clients who have an active WCB claim
What Type Of Adjustments Do We Perform?
What Type Of Laser Do We Use?
At In-Joy Life we use the Bioflex Laser System, developed by the Canadian Company MediTech. It is non-toxic, non-traumatic, and non-invasive. It is classified as a Type 3b laser that has a non thermal affect on the tissues. In other words they don't heat up on the inside.
Do We Accept ICBC Case?
Yes we do. The B.C. government and ICBC have announced changes to auto insurance in 2021. Under Enhanced Care coverage, British Columbians injured in a crash will have significantly enhanced recovery benefits whether or not the injured person was responsible for the crash.
- ICBC customers who choose to visit a health care provider that charges a higher rate than what ICBC funds will not be able to recover the user fees from ICBC for claims with an accident date on or after April 1, 2019. The patient is responsible for paying the user fee portion, which they may submit to their private health insurer for consideration of coverage.
- Treatments are based on sessions provided and fees reflect fair market rate for a standard industry visit. Treatment frequency will be based on clinical recommendations and should reflect best practice.
- Multiple sessions provided by the same discipline, on the same day, will not be funded.
- In the case of a no-show, the clinic's no-show and cancellation policies should apply. ICBC will not pay for no-show appointments